Support and bug reporting
Report product bugs, website issues, access problems, feature requests, and security concerns through one shared AtaytisTech workflow.
Request types
| Request | Information to provide |
|---|---|
| Product bug | Product name, product version when available, environment, reproduction steps, expected result, actual result, and error evidence. |
| Website issue | Page URL, browser, operating system, signed-in state, reproduction steps, and visible error text. |
| Purchase or access problem | Account email, product, transaction date, payment provider, and the missing access state. |
| Feature request | Product or workflow, the required outcome, and the current limitation. |
| Compatibility problem | Product version, Power BI or browser version, affected file or template version, and the last known working state. |
| Security concern | Affected product or page, impact, and safe reproduction details submitted privately. |
Create a reproducible report
- 1
Identify the product or page
Use the exact product name or website URL.
- 2
Repeat the issue
Record the shortest sequence that produces the same result from a clear starting state.
- 3
Capture the environment
Record the product, host, browser, Power BI, operating-system, and version details relevant to the issue.
- 4
Reduce the example
Remove unrelated report content, data, settings, or steps while preserving the problem.
- 5
Remove sensitive information
Use invented or anonymised data and redact screenshots before submission.
Copyable bug-report template
Product or page:
Product version, if shown:
Summary:
Expected result:
Actual result:
Steps to reproduce:
1.
2.
3.
Environment:
- Power BI Desktop / Power BI Service / Website:
- Power BI or browser version:
- Operating system:
- Other relevant host, renderer, template, or file version:
Error text or diagnostics:
Minimal sample or configuration:
Frequency: Always / Sometimes / Once
Attachments: Screenshots or recording with sensitive information removedSubmit a report
Send the completed report through the AtaytisTech contact form. Select the closest enquiry type and place the product or affected page at the beginning of the message.
Security reporting
Suspected vulnerabilities are submitted privately through the contact form with Security vulnerability and the affected product or page in the subject. Reports include the potential impact and safe reproduction details without publishing or extending the issue.